Responsible Gambling Policy

At Bet St George we are committed to safer gambling and to helping players keep control. Our priority is player safety and responsible play, so we provide practical tools and clear guidance to help you manage your account, set limits, and take breaks when needed.

Player protection principles

We believe gambling should be a controlled form of entertainment. We promote sensible play by offering tools that let you control how much time and money you spend. We expect customers to play responsibly and to use the protection features available in their account.

Activity-control tools

You can manage your activity from your account settings or by contacting our support team. Available controls include deposit limits, loss limits, time-outs, session reminders, and account closure. We make these features easy to access so you can make changes quickly when you need to.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be increased or reduced, but some reductions may apply immediately and increases may require a short waiting period for your protection.

Loss limits

Loss limits help cap net losses over a set period. Use this option if you prefer to restrict losses rather than deposits. You can adjust loss limits in your account controls or ask support to help set an appropriate limit.

Time limits and breaks

Take short breaks with our time-out options or set longer pauses with self-exclusion. Time-outs are available from one day up to several weeks. These temporary breaks remove access to betting and casino play while they are in effect.

Self-exclusion

If you need a longer-term break, you can self-exclude your account for a period you choose. Self-exclusion blocks access to your account and prevents you from logging in, depositing, or placing bets during the exclusion period. Contact our support team if you need assistance with self-exclusion.

Signs of problematic behaviour

Watch for signs such as chasing losses, betting more than you can afford, hiding betting activity from friends or family, or spending excessive time gambling. If you notice these patterns in yourself or someone close to you, consider using our tools or seeking advice.

Tips for staying in control

- Set clear deposit and loss limits before you start to play.
- Use session reminders to track time spent betting.
- Take regular breaks and use time-outs when you feel the need.
- Avoid betting under stress or after consuming alcohol.

Professional help and support

We encourage anyone who feels they need extra help to seek professional support. We signpost specialist organisations and resources on our Safer Gambling page. For assistance from our team, contact live chat 24/7 or email [email protected] and we will help you apply tools or discuss options confidentially.