Contact our team
Support is available to help with questions about your account, account-related issues, verification, deposits and withdrawals, technical concerns, or general feedback. Our team can assist with payment queries, troubleshooting and verification requests. Use live chat for quick help, or email and phone for detailed enquiries. If you prefer self-service, check the FAQ and account settings for step-by-step guides and troubleshooting tips.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email, account issues, verification) |
| General enquiries | [email protected] (billing, product questions and verification) |
| Affiliate enquiries | [email protected] (partnerships, tracking, commission queries) |
| Phone | +44 20 7392 1845 (calls and SMS; international support available) |
| Working hours | 24/7 (live chat); Mon-Fri, 09:00-18:00 (email & phone; typical response within 24 hours) |
Email Support
Email is our preferred way to handle detailed requests, account-related issues, or situations that require explanations or document uploads. Please include a clear subject line and up-to-date contact details so we can process your enquiry without delay. For faster service, attach any relevant documents and let us know the best time and method to reach you.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and live chat typically provides immediate help. Complex cases that require document checks or specialist review may take longer, sometimes several days, depending on the issue. We’ll keep you updated at every step and aim to resolve matters as promptly as possible.
Feedback
We want to hear from you. Please share feedback, suggestions or ideas for improving the site and gaming experience. Every message is read by our team and used to refine features, promotions and support. Your input helps us fix issues and shape future updates, so don’t hesitate to tell us what worked, what didn’t, or what you’d like to see next.